FAQS

For clients, Disability Support Unlimited or DSU is a secured, accessible platform for NDIS participants to book a range of disability or nursing support services whether in-home or in the community.

With DSU, you can:

• Personalise and manage your own online account instead of handling your affairs through a paper-based system

• Update your necessary information with ease and convenience

• View your allocated support workers, create your service booking, connect and send messages, pay invoices, and keep track of all your transactions in one dashboard

For support workers, register and be part of the DSU team as either casual employee, sole trader or contract worker.

With DSU, you can:

• Access training modules, policies and downloadable forms necessary to fulfill your work tasks smoothly

• Manage your timesheet, confirm bookings, track your wages, and create case notes for your participants in one dashboard

DSU registration is FREE!

Clients wanting to book a support service now or later are encouraged to register the DSU Platform.

An invoice will be sent to you after the support service is fulfilled. Only then will you be able to pay for the booking through bank transfer.

Disability Support Unlimited is fully insured.

Prior to joining NDIS, all support workers undergo a strict on-boarding process, including reference, NDIS Worker Screening, identification, relevant training and qualifications check.

At Disability Support Unlimited, we follow the NDIS Price guide.

Any changes to the price guide will be reflected on the website, the platform and your invoices in accordance with our core value of transparency.

As a NDIS provider, invoicing depends on how your NDIS funding is managed.

Payment options include:

• For Self Managed / Private: Invoices are sent directly to you and can be paid via bank transfer within seven (7) days of rendered services.

• For Plan Managed: Invoices are sent directly to your plan manager.

DSU encourages clients to request a Meet and Greet for 15 minutes prior to your first booking. This may be done via video conference or face-to-face meet ups.

A Meet and Greet is a great way to introduce yourself as a client or support worker and discuss expectations from each other. You can phone us to arrange a meeting free of charge.

All employees, volunteers, students and contract workers of DSU are required to have COVID-19 vaccination, whether acquired locally or overseas, to be permitted to provide face to-face support services unless medically exempted as per the mandate issued by the Department of Health in Victoria.

As a DSU support worker, you may be exempted from getting the COVID-19 vaccination if any of the following is true:

• You have a medical contraindication to all COVID-19 vaccines available for use in Australia,

•You have an acute medical condition such as undergoing major surgery or hospital admission for a serious illness, including COVID-19 infection, where vaccination can be deferred for up to six (6) months after the infection (or earlier if the medical practitioner specifies an earlier date).

If you begin to feel unwell and start to experience COVID-19 symptoms such as fever, cough, sore throat, runny nose, shortness of breath or respiratory illness, you must get tested for COVID-19 via rapid antigen test or PCR. It is best to isolate while waiting for your results.

If you have severe symptoms, such as difficulty breathing, chest pains, or blueness around the mouth, you may call Triple Zero 000 for urgent help.

If you have any questions or concerns about COVID-19 symptoms, you may contact your GP or the Department of Health’s COVID Hotline 1800 675 398 for advice.

If you tested positive, please notify us via email us at info@dsunlimited.com.au or phone us at 0416 026 856 .